ERDI technical support
Keep the details
connected.
Choosing a module, checking a protocol or reviewing an existing integration? Start with the model and the conditions you are working with.
Choose a module.
Compare the model’s documented measurement and integration requirements.
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02Find the documents.
Review the model-specific manual, drawing and protocol information.
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03Connect your host.
Explore the public drivers and their published model limitations.
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Technical inquiry
Give the review
a clear starting point.
Contact Tommy Yu through the inquiry form or by email.
- 01
Identify the module.
Include the model, serial or order reference, and firmware or document revision if known.
- 02
Describe the setup.
Include the supply, host connection, settings, intended object and test conditions.
- 03
Show the observation.
Describe the expected and observed result. Include the symptoms and any relevant frame or error information.
Support questions.
What warranty and support do you provide?+
Request the warranty, technical-support scope and any trial or return conditions applicable to the model and order. Use the written terms agreed before purchase; warranty coverage, return eligibility, costs and support arrangements must be confirmed for your order.
What happens if a unit arrives defective or fails in the field?+
Contact us with the model, serial or order reference, symptoms and test conditions. The next steps, return arrangements and repair or replacement terms will be reviewed against your order and confirmed in writing. Please agree the return arrangements before shipping the unit.
What documentation ships with a sample or production order?+
Check the downloads on the individual model page and list any additional documentation or accessories required for evaluation. Confirm which manual revision, protocol information, software and cables are included with the order rather than assuming a common sample package.
Who do I talk to for technical support after I've integrated a module?+
Contact Tommy Yu through the inquiry form or tommy@erdimail.com. Include the model, order reference, firmware or document revision if known, the issue and test conditions. The applicable support scope follows the written terms for your order.
Bring us the requirement.
Share the distance, object surface, interface, space constraints and quantity. Include a model number if you already have one in mind.
Confirm the current datasheet and laser safety documentation for the specific model and revision. Final suitability depends on your complete device and its operating conditions.